Q: What does OFFLINE ONLY mean?

A: OFFLINE ONLY - means that you need to enable offline mode in the Steam client before playing the game. How to do it, watch the video instruction on the product page.

 

Q: There is a warning in the Steam account about the partial blocking of the account. What it is?

A: This lock is needed to protect account and does not affect the launch of the game. What restrictions does this lock introduce:
Purchasing, gifting, trading, CD-Key activation, playing on VAC enabled game servers, and Steam Community access have all been disabled.

 

Q: Can't sign in, steam is asking for a steam guard code

A: Video and text instructions on how to get a verification Steam code can be found on the product page.

 

Q: What is the PIN for Family View in steam account?

A: You do not need a PIN to install and run the game. Follow the instructions on the product page. Do not use web browsers or a smartphone to log into Steam account.

 

Q: I can't open the site https://account-steam.com, it gives me an error. What should I do?

A: It is possible that something is blocking the website on your PC. Solution options:
1. Use a different browser
2. Use a smartphone
3. Disable antivirus or firewall 
4. Disable VPN if you use it

 

 

Q: On the site https://account-steam.com, I entered all the data and get the answer - Nothing found.

A: Check that the data entered is correct. The identifier must not contain spaces.

If the problem persists, contact the administration or the seller, indicate the order number in the message and describe the problem.

 

 

Q: When I log in to Steam account, I get an error - There were many login attempts. Try later.

A: This is an internal error in the Steam client.

Solution 1. Wait for 24-48 hours

Solution 2. Switch to a Different Network (for example, connect to mobile internet)

Solution 3. Use a VPN

Solution 4. Restart Your Modem

 

 

 

Q: The steam guard code does not work, what should I do?

A: You need to start over:

1. Enter your login and password to enter Steam account

2. Steam will ask for a code

3. Wait 15-20 seconds

4. Go to the site https://account-steam.com and get a Steam code.

If the problem persists, contact the administration or the seller, indicate the order number in the message and describe the problem.

 

 

Q: The username and password don't work, I can't log in to Steam account.

A: Try using the copy-paste functions CTR-C + CTR-V.

If the problem persists, contact the administration or the seller, indicate the order number in the message and describe the problem.

 

Q: I logged into steam account, but the game I bought is not there. Why is that?

A: Someone hid the game. Enter the name of the game in the search field in the game library in the Steam client.

If the problem persists, contact the administration or the seller, indicate the order number in the message and describe the problem.

 

Q: On my PlayStation, when I start the game, I get a message - "Can't use this content. You're using this on another console." What should I do?

A: This is a temporary problem with the game launching. To speed up the process, follow these steps:
1. Restore licenses - https://www.playstation.com/en-us/support/games/restore-licences-playstation/
2. Go to your account or create an account for yourself. Disable Console Sharing - https://www.playstation.com/en-us/support/account/ps5-console-sharing-offline-play/
3. Launch the game on this account and play for 20 minutes (there is no purchased game, download a demo of the game)
4. Return to the purchased account and launch the game.
5. If the problem is not solved, try steps 1-3 again.

 

Q: I bought the game with Steam and EA accounts. The game won't start, the EA client just restarts and nothing happens.

A: The EA client has problems, this has been discussed on the Internet for a long time. You can try this solution https://help.ea.com/en/help/faq/clear-cache-to-fix-problems-with-your-games/ 

If this solution does not help, search the Internet for a solution.

 

Q: I bought the game with Steam and EA accounts. The game won't start, I get a message: "too many computers have accessed this account's".

A: It worked DRM protection of the game, usually the activation of the game on a PC can take from 24 to 72 hours. Try periodically launching the game, perhaps the activation will happen earlier.

 

Q: When I was playing someone connected to my game and prevented me from playing or deleted my saves.

A: According to the text and video instructions that can be found in the product description, you need to enable offline mode in the Steam (EA, Ubisoft, Epic) client. In this case, the Steam (EA, Ubisoft, Epic) client is not connected to the Internet and no one can interfere with your game, and your saves will be stored on your PC.

 

 

Q: I can't find the game in the game library.

A: You can find the game by searching the game library in the Steam client.

If the problem persists, contact the administration or the seller, indicate the order number in the message and describe the problem.

 

 

Q: How can I update the game, and can I change my account to another one?

A: In order to update the game or change your account to another one, you need to enable online mode in the Steam client, but before playing the game again, you must enable offline mode in the Steam client.

 

 

Q: I have a problem with the game, I cannot launch the game, or it gives an error.

A: The game is officially purchased on Steam, the fact that you bought access to another account does not change anything. The problem may be due to your PC or it's a Steam problem. We advise you to check the technical characteristics of the game or look for a solution to the problem on the Internet.